Customer Support: 0261 - 2700000
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Frequently Asked Questions

  • Q: What does www.kalazone.in offer?

    A: www.kalazone.in offers the fancy and traditional sarees, embroidered sarees, handloom and silk sarees, traditional and elegant dress material, embroidered and fancy dress material and textile fabrics like silk, gorgette, crepe,cotton,handloom, among others. www.kalazone.in makes it possible for you to buy these products from almost anywhere in the world. Through this service, you can order from the wide range of items shown on the site while making the payment online. The products will be delivered at the address given by you, according to your specifications.

  • Q: How can I place an order?

    A: You are requested to follow the following steps to place your order: Identify an item of your choice from our online product catalog Add it to your shopping cart using "Add to Shopping Cart" button Once you have added all the products you wish to buy, click on "Checkout" button You will then be prompted to verify your order and proceed further for giving your credit card details, billing and shipping information.

  • Q: Can I phone or fax my order?

    A: We accept retail orders generated ONLINE in most of the cases. However, we do offer a facility for order by phone +91-261-2700000 or order by fax +91-261-2700027. we also accept WHOLESALE ORDERS through e-mail at customercare@Kalazone.in

  • Q: Which credit cards does Kalazone.in Shopping accept?

    A: We accept MasterCard, Visa, American Express, credit cards

  • Q: How do I feel sure that you have correctly registered the order placed?

    A: After you have placed the order, you will get e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us at customercare@kalazone.in Additionally, you can check the order information on the web.

  • Q: Are the items dispatched as per the display on the site?

    A: Since our products are fabrics, the product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Hence, there may be a slight variation in the pictures and the respective products. www.kalazone.in in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time we will make all possible efforts to make our services delightful for you. Note: Accessories shown (if any) are not a part of the product.

  • Q: How much time do you take to deliver after the payment has been made?

    A: We take 6-7 working days for shipping the products from our warehouse, after confirmation of your order. The domestic shipment will be sent through GATI Cargo Ltd. And Indain Mail Services called VPP(Value Payable Post) and International Shipment will be sent through the TNT India Pvt. Ltd. This would vary from destination to destination.

  • Q: What is the mode of delivery?

    A: Delivery of orders is made through renowned courier services – TNT, GATI Courier and VPP.IN the case of advance payment for the confirmed order the shipment will be dispatched to you through your desired transport mode.

  • Q: How do I know that my order has been dispatched?

    A: We will send you an email regarding the shipment of your order, as soon as the items are handed over to the courier agency. Confirmation through e-mail shall be sent to you after your consignment has been dispatched. You may also track your order status online by logging into "My Account" at www.kalazone.in

  • Q: Where all can kalazone.in deliver products?

    A: kalazone.in can deliver items to almost all the major countries and in India any city any town and any village.you may place order from anywhere in the world by making online payment in US Dollars, using your Credit Card. For more details kindly contact customercare@kalazone.in

  • Q: How do I check the current status of my orders?

    A: You can view the status of your order by clicking on "YOUR ACCOUNT" link on www.kalazone.in

  • Q: My order is shown to be in ' Processing' state. What does it mean?

    A: Your order passes through following states before it finally enters the 'Dispatched' state: a) Processing: This is the default status for your order and it comes as soon as order is placed. b) Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications. c) On Hold : we are not in a position to deliver the goods due to some availability constraints. d) Dispatched: Your order has been successfully dispatched from our end; or e) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

  • Q: How do I contact you regarding my order?

    A: You can send a mail to our order group at customercare@kalazone.in and we will be glad to help you. You can also CONTACT US on our customer care no +91-261-2700000

  • Q: What is wish list?

    A: You can save all the details of the items you're considering and view them side-by-side and add to shopping bag also. If you come across an item which was tagged as 'sold out', you can add it to your wish list and we shall inform you when the product is available on the portal, by e-mail. We welcome all your suggestions.